Terms & Conditions

1. Acceptance of Terms

Welcome to Servnila. By accessing or using our website, customer mobile application, or partner mobile application (collectively, the "Platform"), you agree to comply with and be bound by these Terms and Conditions. The Platform is owned and operated by quabe. If you do not agree to these terms, please do not use our Platform or services.

2. Description of Services

Servnila acts as an on-demand technology platform connecting customers seeking home services ("Customers") with independent third-party service professionals ("Partners" or "Providers"). Services include, but are not limited to, electrical, plumbing, carpentry, painting, false ceiling installation, sanitary fittings, appliance repair, cleaning, and roadside vehicle assistance.

3. User Accounts and Verification

To use most parts of the Platform, you must register for an active user account. You agree to provide accurate, complete, and updated information.

• Customers must verify their mobile phone number via One-Time Password (OTP) and provide their name and default address.
• Partners must undergo a verification process, including uploading a live selfie for face-verification and providing valid government-issued identifiers and service details.
• You are solely responsible for maintaining the confidentiality of your account credentials.

4. Bookings and Pricing

When a Customer requests a service, the request is matched with available Partners in the area.

• Pricing shown on the Platform is a minimum base rate or an estimate set by the Platform/Partner. Final pricing may vary depending on the scope of work determined at the site.
• Any additional materials required for the service must be paid for by the Customer separately.
• Customers agree to pay the final amount directly to the Partner or via the payment methods supported on the Platform.

5. Limitation of Liability

To the maximum extent permitted by law, quabe (including its officers, directors, employees, and agents) shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, resulting from:

• The quality, safety, or legality of services provided by Partners.
• The conduct or behavior of Customers or Partners during service delivery.
• Any transactions or relationships between Customers and Partners.

6. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Andhra Pradesh, India.

7. Contact Information

If you have any questions or complaints regarding these Terms, please contact us at support@velvett.in (or our registered domain support lines).