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Financial Transparency

Refunds & Cancellations

Last Updated: July 13, 2026

1. Customer Booking Cancellations

We understand that plans can change. You can cancel your service booking through the mobile app subject to the following rules:

  • Before Acceptance: You may cancel any booking request free of charge at any time before a Partner accepts your booking.
  • After Acceptance: If you cancel before arrival, 80% of the prepaid visit charge is refunded. The remaining 20% is retained as a cancellation fee.
  • After Arrival: Online cancellation is unavailable. Contact support if you need help with the booking.

2. Partner Cancellations

In rare situations, a Partner may cancel an accepted booking due to emergencies or unforeseen events. If this happens:

  • If the assigned partner declines or the lead expires, the prepaid visit charge is queued for a full refund.
  • You can make a new booking with another available partner.

3. Refund Eligibility & Rules

Since payments for services are generally settled directly between the Customer and the Partner, refunds are subject to the following conditions:

Non-Refundable Cases

  • Visiting charges once the Partner arrives and inspects the site.
  • Cost of spare parts or materials purchased specifically for your job.
  • Completed services that were verified and approved by the Customer at site.

Eligible for Refund / Dispute

  • Wrong charges billed by the Partner contradicting Platform rates.
  • Advance payments made to a Partner who subsequently abandoned the job.
  • Immediate failure of repairs within the service warranty period (if specified by the Partner).

4. Dispute Resolution & Claims

If you have a dispute regarding the service quality or amount billed, please raise a dispute support request within 48 hours of job completion.

  • Our support team under quabe will mediate between you and the Partner.
  • We will review the job logs, descriptions, and pictures provided on the Platform.
  • If the dispute is decided in your favor, and the payment was processed online through our gateway, a refund will be initiated.

5. Refund Processing Timeline

Standard Processing Window:

Once approved, online refunds are processed and credited to the original payment source (UPI, Card, Net Banking) within 5 to 7 working days, depending on bank clearance times.