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Privacy Protection

Privacy Policy

Last Updated: July 13, 2026

1. Information We Collect

We collect information that you directly provide to us, as well as details generated automatically when you use our Platform.

For Customers

  • Phone number (OTP verification)
  • Name and email address
  • Delivery/Service addresses
  • Booking notes & details

For Partners

  • Phone number and full name
  • Verification Selfie (Face-validation)
  • Live location (for service dispatch)
  • Service pricing and description

2. How We Use Your Information

We process your data to maintain the safety, efficiency, and quality of our Platform. Specifically:

  • Providing Services: To facilitate service bookings between Customers and Partners. We share the Customer's address and details with the assigned Partner.
  • Verification: We utilize face-validation on selfies uploaded by Partners to prevent identity theft and maintain trust.
  • Location Data: We access real-time location to match local jobs, trace travel times, and assist on-road breakdown services.
  • Translation: We offer automated translation of booking descriptions so Partners who do not understand English can read bookings in Telugu or Hindi (with support for other regional languages coming soon).

3. Data Sharing & Disclosure

We do not sell your personal data. We only share details in the following circumstances:

  • Between Customers and Partners: Essential contact info (name, phone) and address details are shared to complete bookings.
  • Firebase Backend: We store all documents, verification statuses, and transactional records in Firebase Firestore and Firebase Storage securely.
  • Legal Compliance: If requested by law enforcement, regulatory authorities, or in compliance with judicial processes.

4. Data Retention and Deletion

We retain your information as long as your account is active. Users have the right to request deletion of their accounts and associated data at any time.

Customers can delete their accounts directly from the Profile screen in the Customer app. After a recent sign-in, you can request account deletion. Profile data and saved addresses are removed during cleanup. Transaction records are retained for financial records.

5. Security Measures

We employ industry-standard security protocols, including secure transmission (HTTPS), encrypted database stores, and role-based Firebase Security rules to ensure only authorized users have access to specific booking details.

6. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or regulatory mandates. Continued use of the Platform after updates constitutes acceptance of the new policy.